We comply with the Consumer Protection (Distance Selling) Regulations 2000.
We want you to be completely happy with your purchases. If you have any queries, concerns or complaints please contact us.
Our address is:
Halfpenney’s, The Beading Room, 26 Melbourne Street, Clayton-le-Moors, Accrington, Lancashire, BB5 5LS.
Our telephone number is: 01254 236049
Our email address is: firstname.lastname@example.org
If you want to call in to see us, please ring first as we do not have standard retail opening hours.
Making a purchase
Use the links from the home page to browse our shop and ‘add’ the items you want to your shopping basket. When you have finished click on ‘Basket’ where you will see a list of the items you have chosen. You can update the item quantity or remove an item from your basket.
If you have a coupon code, then you can enter it to apply your discount. You have the option to provide a different address for shipping and also tell us any other information in the notes box.
Any shipping charges will be shown. PLEASE NOTE that downloads and virtual orders such as workshop bookings are NOT included in the order value for shipping calculation purposes.
There are 4 ways to pay.
By debit/credit card
By cheque – please send us a cheque
By phone – please ring us to pay by debit/credit card
You will receive an order acknowledgement by email. You will receive another email once your order has been completed and packed for posting to you.
Postage, packing and delivery
UK deliveries are posted free of charge where the order value is over £20.00. A charge of £2.00 will be added to UK deliveries where the order value is £20.00 or less.
Where parcels are sized for Letter or Large Letter, delivery will be by Royal Mail (First Class) and this is our preferred method whenever possible. For larger parcels, delivery will be by courier and these may take up to 3 days to be delivered to you.
If all of the items are in stock I will post your order to you on the next working day. Out of stock lines can be substituted, refunded or put on back order. If any of your ordered items are out of stock I will contact you by telephone or email before I dispatch any part of the order.
When you receive your goods please check them as soon as you can.
If you want to return any or all of the items you must ring us on 01254 236049 within 7 days of receiving the goods. You are responsible for taking proper care of the goods whilst in your possession and re-packing them securely. You will be required to pay the cost of posting back to us and you should get a free proof of postage certificate from the post office.
In the event that any item is damaged or faulty you must ring us on 01254 236049 within 7 days of receiving the goods. A replacement or refund will be offered. If we ask you to return the faulty item to us we will refund your postage costs.
Halfpenney’s, The Beading Room, 26 Melbourne Street, Clayton-le-Moors, Accrington, Lancashire, BB5 5LS. Telephone: 01254 236049 Email: email@example.com